Chubb Community Care

BT 21CN Table of Results

21CN Testing Programme

BT have provided test facilities to telephony equipment manufacturers, including social alarm equipment manufacturers, so that the equipment can be tested on both a simulated and ‘live’ representation of the 21CN network, in order to demonstrate their level of compatibility.

The testing focuses’ on the main changes of 21CN:

• Balanced ringing – this can affect older equipment in such a way that the equipment may no longer recognise the incoming ringing signal.
• Line lengths – the maximum length of telephone lines from the exchange will increase from 6km to 10km, and may result in lower speech volumes and potentially unreliable communications.
• Reduced line current – the telephone line current available for equipment in the home has been reduced from 40mA to 25mA – performance of receiver and hands free may be reduced.

• End to end delays – the new network will have a higher nominal end to end delay and this is likely to increase over time as new digital services are added and the network load increases; this will cause some protocols to operate unreliably and may result in alarm calls not getting through to the alarm receiving centre.

  BT categorise the outcome of this testing as follows:-

  Pass – equipment functionality not affected by 21CN
  Pass 1 – user perception affected (e.g. ringing tone different)
  Pass 2 – user operation affected (e.g. user has to switch from pulse to tone dialling)
  Partial fail – functionality lost. The reliability of the equipment is reduced and will mean that the end user of the equipment could be at increased risk, if the equipment is life critical in nature replacement or upgrade must be considered
  Fail – equipment not advised to be used on 21CN

  Table of results for Chubb Community Care

  Manufacturer	Product	Type	Result
  Chubb	UK IntelliLink Classic 868 Mk1 (1)	Dispersed Alarm Unit	Pass
  Chubb	UK IntelliLink Executive 868 Mk1 (2)	Dispersed Alarm Unit	Pass
  Chubb	UK IntelliLink Classic 869 Mk1 (3)	Dispersed Alarm Unit	Pass
  Chubb	UK IntelliLink Executive 869 Mk1	Dispersed Alarm Unit	Pass
  Chubb	UK IntelliLink Classic T Mk1	Dispersed Alarm Unit	Pass
  Chubb	UK IntelliLink Executive 869 Mk2	Dispersed Alarm Unit	Pass
  Chubb	Saturn Monitoring Equipment (Post Oct 07 or prior Sept 07 with upgraded line interface cards)	Control	Pass
  Chubb	Concept	Group	Pass
  Chubb	Concept Plus	Group	Pass
  Chubb	Concept RS	Group	Pass
  Attendo Systems	Advantage	Group	Pass
  Attendo Systems	Horizon 2	Dispersed Alarm Unit	Pass
  Attendo Systems	Horizon Plus	Dispersed Alarm Unit	Pass
  Shorrock	Elite	Dispersed Alarm Unit	Pass
  Shorrock	Excel	Dispersed Alarm Unit	Pass
  Shorrock	Premicell	Dispersed Alarm Unit	Pass
  Shorrock	Premier	Dispersed Alarm Unit	Pass
  Shorrock	Eclipse	Dispersed Alarm Unit	Pass
  Cass/Davis	Com 1 & 2	Group	Pass
  Cass/Davis	PM2000+	Group	Pass

• 1) UK IntelliLink Classic 868 Mk1 (Iss 2r3, S/N UC10921 on)
• 2) UK IntelliLink Executive 868 Mk1 (Iss 2r3, S/N UE04576 on)

• 3) UK IntelliLink Classic 869 Mk1 (Iss 1r1, S/N UCV01711 on)

  Manufacturer	Product	Type	Result	Notes
  Chubb	UK IntelliLink Classic 868 Mk1	Dispersed Alarm Unit	Partial Fail	1
  Chubb	UK IntelliLink Executive 868 Mk1	Dispersed Alarm Unit	Partial Fail	2
  Chubb	UK IntelliLink Classic 869 Mk1	Dispersed Alarm Unit	Partial Fail	3
  Chubb	Saturn Monitoring Equipment (Prior to Sept 07)	Control	Partial Fail	4
  Shorrock	Eclipse (only serial M020470 to M024092)	Dispersed Alarm Unit	Partial Fail	5
  Wolsey	CareCall	Group	Partial Fail	6
  Wolsey	Domus	Group	Partial Fail	6
  Wolsey	Omega	Group	Partial Fail	6
  Wolsey	Herald	Group	Partial Fail	6
  Cass/Davis	Respond	Group	Partial Fail	7
  Cass/Davis	Com 2000	Group	Partial Fail	7
  Cass/Davis	Com D	Group	Partial Fail	7
  Cass/Davis	Erricare	Group	Partial Fail	7
  Cass/Davis	Talisman	Dispersed Alarm Unit	Partial Fail	7
  Cass/Davis	Call Link	Dispersed Alarm Unit	Partial Fail	7

• 1) Saturn Monitoring Equipment – Prior to September 07 an upgrade is required to a new line interface.
• 2) UK IntelliLink Classic 868 Mk1 (only these serials, up to and including Iss 2r2, S/N UC10920) – Recommend return for a free software upgrade or replace.
• 3) UK IntelliLink Executive 868 Mk1 (only these serials, up to and including Iss 2r2, S/N UE04575) – Recommend return for a free software upgrade or replace.
• 4) UK IntelliLink Classic 869 Mk1 (only these serials, up to and including Iss 1r0, S/N UCV01710) – Recommend return for a free software upgrade or replace.
• 5) Eclipse Dispersed Alarm Unit (Serial Numbers M020470 to M024092 only) – Recommend check your Eclipse units and either return for a free upgrade or replace.
• 6) Recommend a technical audit review and replacement if necessary.

• 7) Recommend a technical audit review and replacement if necessary.

  Manufacturer	Product	Type	Result
  Raitel	Viking (1)	Group	Fail
  Raitel	Independence	Dispersed Alarm Unit	Fail
  Telefusion	Wardecom	Group	Fail
  Telefusion	Wardecom 2	Group	Fail
  Telefusion	Wardecom 3	Group	Fail
  Shorrock	Care Link	Dispersed Alarm Unit	Fail
  Cass/Davis	Unidial 1	Dispersed Alarm Unit	Fail
  Cass/Davis	Unidial 2	Dispersed Alarm Unit	Fail
  Cass/Davis	Unidial 3	Dispersed Alarm Unit	Fail

• 1) The orginal FSK dialler will fail on the Viking system but this can be upgraded to a new Line Interface Card.

• For Critical Fail equipment (with the exception of Viking) we recommend replacement of these products.

  For all of the above, we recommend that you contact the BT21 Helpline on 01254 688 548 for more information.