Carestation.net
CareStation.net
Product Information
Feature-Rich Video Call Centre Solution for Telehealth
Care providers are facing the challenge of having to handle a growing number of clients in the future. Life expectancies are rising, our population is ageing, more elderly people than ever before will be dependent on medical and psychological care.
Our solution:
CareStation.Net is ZYDACRON’s unique virtual platform for an IP video call centre enabling remote monitoring of patients and interactive home care.
Nurses call their clients on a regular basis, offering them support with medical treatment, monitoring and checking the patient’s condition, capturing vital information via medical peripherals such as pulse oximeters, digital stethoscopes, blood pressure monitors and blood glucose monitors etc. All information is captured in the client’s database, as well as image snapshots, video clips, text notes, contact details and history.
But this solution is not only an outbound call centre. It works in both directions. With one touch of the call button the client can activate the connection to the nurse. The client will then be placed into a waiting queue and the TV screen displays a message that the nurse will be available soon. The visual queue on the nurse’s screen delivers permanently refreshed snapshots of the clients. In the case of an emergency the nurse simply selects the client from the queue.
Ease of use is fundamental for any solution that is used mainly by elderly patients. One touch dialing enables immediate connection to the call centre. In order to avoid issues of unfamiliarity with this totally new technology, the CareStation system is connected to the client’s standard TV Set. Video and Messages from the Call Centre are displayed on the TV monitor for the client’s convenience.
The benefits:
Clients and carers alike see video visits as a beneficial supplement to face-to-face visits. Video visits help to raise the quality and efficiency of home care. They reduce the time spent on in-patient treatment and on travel. Clients can remain in the comfort of their own homes whilst their carer can visit a larger number of clients during the day. On the whole, clients feel safer in being able to access the care centre for advice and assistance instantaneously – at the touch of a button.