Case Studies
We value our relationship with our partners and are proud of the work we have done. In this section we look at some reference case studies. We have selected these references to show partnership working and best value in delivering the best solution for the individual.
- 84 year old Gentleman Falls Case Study Warrington Borough Council
- Dementia Couple Case Study in Warrington
- Demenia Case Study for Warrington Borough Council
- Gateshead Council - Bedroom Exit Alarm
- Sovereign Housing Association Choose Chubb Saturn System
- Wales and West Housing Association working with Chubb Saturn
- Carer Alert Helping Families in Gateshead
- A Helping Hand At Home in North Tyneside
- Telecare In Hackney
- Sheltered Schemes Get SMART in South Bedfordshire
Sovereign Housing Association Choose Chubb Saturn System
Sovereign Housing Association started to consider upgrading their control system in 2000. The main reason was that the old system was not windows based and seemed very old fashioned, it was limited in what they could do with it, there was very limited reporting facility and it was starting to have speed problems in processing which was impacting on their ability to answer calls. Sovereign also had issues where any system problems were not always investigated and responded to as promptly as they would have liked since the supplier and BT would be bouncing blame back and forth between them with us in the middle trying to run a business.
Following an in-depth tender process in early 2001 Sovereign finally selected Chubb Community Care’s Saturn System. One of the main reasons Saturn was eventually decided on was that Sovereign knew they would have exceptional support on site both during the initial installation and for several weeks afterwards. When the on site technical support left they still had a 24/7 support line that they could call for any assistance. Over the years this has proved invaluable to Sovereign and problems are dealt with quickly and without fuss. Where, on the few occasions, a site visit has been required it has been managed in a timely and customer focused way.
The Saturn system also offered Sovereign a call-handling platform that they could mould to their own requirements and this was really the key. Customer defined fields have been used very creatively and with the Crystal Reporting software it has been possible to extract any data from the database and present it in a way that can be customised to meet any requirement. With the volume of customers Sovereign now has this is essential, as all customers want their own bespoke reports.
Lorraine McGregor, Customer Services Manager at Sovereign Housing Association said “We have had the system for over 7 years now and it is still going strong! Very few problems have been experienced and when anything has gone wrong the engineering and technical support is second to none.”