Case Studies

We value our relationship with our partners and are proud of the work we have done. In this section we look at some reference case studies. We have selected these references to show partnership working and best value in delivering the best solution for the individual.

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Chubb Community Care and Falkirk Council Protects Against Bogus Callers

Bogus Caller

Bogus Caller button

Chubb Community Care is helping to protect elderly and vulnerable residents in the Falkirk area from intruders and bogus callers, thanks to its IntelliLink Carephone and bogus caller button technology. Chubb Community Care is part of UTC Fire & Security, a unit of United Technologies Corp. (NYSE:UTX).

A growing number of bogus callers in the area have been targeting the elderly and vulnerable, trying to gain entry to their homes and property. To combat this problem, Falkirk Council Mobile Emergency Care Services (MECS) and Central Scotland Police Community Safety Department have established a new partnership. This initiative gives vulnerable people a means to alert the police to possible intruders and bogus callers at their door, via a bogus caller button from Chubb. This button is programmed into the Chubb IntelliLink alarm unit, which connects to the Falkirk Council Control Centre.

The equipment is provided to people who have been referred by Central Scotland Police Community Safety Department, due to the risk of bogus caller activity at their home address. Following a home security assessment carried out by the Community Safety Department, the location for the installation of the equipment is then confirmed to MECS.

A bogus caller (panic) button, installed next to the front door, allows users to raise an alarm if they fear that an intruder or bogus caller is trying to gain access to their property. When the button is activated, it is treated as an emergency signal, and the Central Scotland Police Control Room is notified by MECS.

The alarm calls are configured to be totally silent and employ ambient listening so the MECS controller can remotely listen to the conversation, unbeknownst to the potential bogus caller. The speech units are held open and calls recorded. This recorded information can be used by the Police as evidence if required.

This partnership, though still in its early stages, is working to achieve a significant drop in bogus caller incidents. Clients who are part of this initiative have been impressed by the efficiency of the procedures following the activation of the bogus caller button. The elderly and the most vulnerable clients now feel safer and more secure in their own homes, knowing that help is at hand very quickly.

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